Return Policy
At Greatsourse, we are committed to ensuring a smooth and convenient shopping experience for our customers. In compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, we have established clear guidelines regarding returns, refunds, and exchanges.
We request all customers to carefully review this policy before placing an order
1. Eligibility for Returns
We accept returns under the following conditions, in accordance with Section 2(47) of the Consumer Protection Act:
Damaged or defective products.
Wrong or incomplete products received, such as an incorrect item or missing components.
All return requests must be submitted within 5 days of delivery.
2. Non-Returnable Products
The following products are not eligible for return, in accordance with Rule 5(6) of the Consumer Protection (E-Commerce) Rules, 2020:
Personalized or customized products.
Products clearly marked as non-returnable or final sale at the time of purchase.
Used, washed, or modified products, including artificial earrings, due to hygiene concerns, unless the product received is defective or incorrect.
3. Size-Related Returns
As per Section 2(47) of the Consumer Protection Act (Unfair Trade Practices), we do not accept returns for size-related complaints when the product dimensions or size were clearly specified on the product page.
Customers are advised to carefully review all measurements, such as the dimensions of bedsheets, baskets, and similar products, before placing an order.
However:
If you believe the product size does not match the description, photographic proof will be required, including an image showing the product being measured with a measuring tape.
4. Return Procedure
To request a return, please complete the return form available at https://………………….. Make sure that all required information is filled in correctly and submitted within 5 working days of product delivery.
Please note:
Incomplete or incorrect information in the return form may result in rejection of the return request.
Return requests submitted with the required details after the 5-day period will not be accepted.
For any assistance, you can contact us:
Email: greatsourseindia@gmail.com
Phone: +91 9728455936
After receiving your return request, we will review it within 48 hours and either arrange a reverse pickup or ask you to send the product back to us.
As per Rule 4(9) of the Consumer Protection (E-Commerce) Rules, return shipping costs will be borne by Greatsourse when the product is defective, damaged, or incorrectly delivered.
5. Refund Policy
Refunds will be processed in the following situations:
If the product received is damaged, defective, or incorrect, the customer will be eligible for a full refund.
The refund will be credited to the original payment method or issued through bank transfer, based on the customer’s preference.
As per Section 39, approved refunds will generally be processed within 7–10 business days after the return request has been approved. A confirmation will be provided once the refund has been processed.
6. Exchange Policy
We give priority to exchanges for defective or incorrectly delivered products, subject to product availability.
If the requested replacement is unavailable or an exchange cannot be arranged, a refund will be provided in accordance with the refund policy mentioned above.
7. Cancellation and Non-Delivery Refunds
Customers may cancel their order and request a refund if the product is not delivered within the estimated delivery period.
As per Section 39, refunds for undelivered orders will be processed within 5–7 business days from the date of cancellation.
8. Customer Conduct
We reserve the right to decline returns, exchanges, or refunds in cases of customer misconduct, including abusive or inappropriate language or behavior towards our staff, in accordance with Section 2(9) (Deficiency in Service) of the Consumer Protection Act.
Important Notes
Please carefully review all product details, including size, dimensions, and features, before placing your order.
Return requests that do not meet the conditions mentioned in this policy may be declined.
Greatsourse reserves the right to modify or update this return policy at any time, subject to applicable laws.
For any further assistance, please contact us:
Email: greatsourseindia@gmail.com
Phone: +91 9728455936
This return policy is intended to safeguard your rights as a customer while reflecting our commitment to delivering quality products and services.
Thank you for choosing Greatsourse for your shopping needs!